Knowledge base

Email FAQs

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Hard Bounce:
A hard bounce basically means we sent your email, but the subscriber's server completely rejected it. Typically this is due to the email address not existing.

Soft Bounce:
A soft bounce basically means that the email was successfully sent to the subscribers server and processed, but for some reason it got returned to us. Typically this is due to the subscriber being over their email inbox limit or the their server is temporarily unavailable.

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Bulk email software is becoming an essential part of any email marketing campaign. Email marketers need fast and cost-effective mass mailing software. What are the main advantages of desktop bulk mailing software over any web-based mass email service?

Your in the right place, we are experts.

Click here to go to the email above

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WYSIWYG stands for 'What You See Is What You Get'. It is a computing term that is used to describe a system in which the content displayed when you are editing something appears very similar to the final output. For example when editing an email, web page, document or slide presentation in Microsoft Powerpoint.

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Electronic mail, commonly called email or e-mail, is a method of exchanging digital messages across the Internet or other computer networks. Originally, email was transmitted directly from one user to another computer. This required both computers to be online at the same time.
Today's email systems are based on a store-and-forward model. Email servers accept, forward, deliver and store messages. Users no longer need be online simultaneously and need only connect briefly, typically to an email server, for as long as it takes to send or receive messages.
An email message consists of two components, the message header, and the message body, which is the email's content. The message header contains control information, including, minimally, an originator's email address and one or more recipient addresses. Usually additional information is added, such as a subject header field.

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An autoresponder is one or more automatically sent emails, sent to individual subscribers on your list. The emails go out based on certain trigger conditions, such as a specific date, or a subscriber joining your list.

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Depending on what subscription server you have signed up for, pay monthly customers will receive higher limits than pay as you go customers.
Pay as you go customer will pay depending on how many emails they wish to send.

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Our servers enable us to send out around 850,000 messages every hour.

On average, you'll be able to send out 30,000 messages from your account every hour.

If you need more, just ask us.

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At the top of the page, there is a Contact navigation button. Go to that page and you can find the various methods of contacting us.

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If you have a list of email addresses in Excel that you want to import into your account as a CSV file, follow the steps below:

- Open Excel and open your file.
- Go to File > Save as. A dialog box pops up.
- Go to "Save as type" and select "CSV (comma delimited)" from the drop-down menu.
- Click Save.
- If you get error messages, click "yes" or "ok" through the error messages.
- Close the file and exit from Excel.

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Allowing your subscribers to unsubscribe from your email with a single-click is best practice. In addition it is actually required to make sure it is there.
This is actually part of the 'CAN-SPAM Act' of 2003.
For more information on the CAN-SPAM Act, please click here.

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Yes you can. We offer up to MB's of free storage with every pay monthly subscription.

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**The reports and analytics section will show you if your emails have been going into SPAM filters.
To help your email get into your subscribers inbox, follow our SPAM Guide by clicking here. This will show you some of the common reasons why emails go into SPAM filters.**

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You can setup and run as many campaigns as you want. No Limits!

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Yes you can. Once you have created your email, you can select which lists you want to send that email to.

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A/B split testing enables you to send the same email but change the subject line for different subscriber lists.
A/B split testing helps you to work out what subject lines get the most amount of opens. For example, are your readers more likely to open and email that has the word 'FREE' or 'SAVE' in the subject line?

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We so sell IP address's. The luxury of this, is that you are no one else can abuse your IP and get it blocked for sending our SPAM.

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Go to the Email section via the Email TAB.
Create New Email Box.
Build An Email.
Name your email or accept generic one created for you.
Choose a generic border wrap style or your own company border template.
Start creating your email with our drag and drop cell formats, ie text, pictures, video content, maps etc.
Create links within email.
Upload or choose images.
write your text.
Save and preview, if you're happy with final content.
Choose recipient list or individual contacts from your database.
Choose who you want to send this from ie info@example.co.uk.
Add your subject line.
Schedule your email send.

You're done!

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Yes you can send as many test emails as you want.

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Once you have created your email, you'll see the preview in a web browser. But once you have sent it out, your email campaign will be viewed in a number of different ways.
Email clients that people use at their computer, for example Outlook, Apple Mail or Thunderbird could display the email differently to that of web based email clients, such as Google Mail, Hotmail or Yahoo.
These web based email clients are more likely to be viewed on mobile devices such as iPhones, Blackberry's or iPads.
It is therefore important to send test emails to yourself of a few colleagues to see if your email works and looks the way it should.

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All the templates are included FREE of charge. Unless you require custom made templates designed.

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You can send emails both as HTML or plain text.

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Of course. Once you have designed your email template, you can save it your your 'Stored Templates' for future use or reference.

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Several Generic templates are available for your use free of charge. The amount is growing all of the time, however you can have your own company bespoke templates built by Now Marketing within 24 hours for a one of cost of £125 (+vat).

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Yes, all you need to do is create a form. You can select what information you want to collect from your new subscribers i.e. First Name and email address.
Once you have created your form, simply copy and paste the code into your website.

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Yes you can. When creating your campaign you can select which social network site you would like to integrate.
Your subscribers can share your email on Facebook and re-tweet it on Twitter.

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Yes you can. All HTML and images need to be zipped up in .zip file. The paths to the images must be relative to the file within the zip. You upload one file via your dashboard and we do the rest - including hosting of the images.

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To manage sender reputation for our customers, we strongly recommend a unique domain name that has a sole purpose to manage sender reputation and segregation effectively.

This naturally keeps your marketing communication corporate emails separate. All current customers of 100,000+ email sends per month use and value this addition.

You can choose your domain name in advance.

Example would be: email.exampledomain.co.uk

There is a one-off setup charge of £100+vat for this service and £15+vat per annum thereafter.

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Every email carries an unsubscribe link near the bottom of the creative. This is unique to the user. Only unsubscibes from your campaigns are suppressed on your account. Other users of the system cannot effect you in regards to unsubscribes.

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All registered opens and clicks are shown in the Analytics section of your dashboard.

Opens are tracked with image pixels (images that are displayed in the recipients email client).

This is how all email marketing opens are tracked across the email marketing industry.

100% of Clicks are always tracked and reported accurately.

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